CUSTOMER SERVICE

CUSTOMER SERVICE


Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

Discover More About Appointments and Repair Services At Alpha Auto Center in Dallas

Coupons
Appointment Request
Lithia Springs Auto Repair


Reviews

Quote reviewicon

I've been taking my vehicles to Alpha Auto for 2 years. You will not find any better service and expertise than David and his staff. They treat your vehicle as their own. Prices are excellent. Looking for a trustworthy automobile shop, Alpha Auto is it. My name is Jeff S and I approved this review!!

, 08/06/2021

Quote reviewicon

My girlfriend and I always take our cars here for oil changes and tune ups. The crew there is always friendly and chats us up, and they work fast so we're in and out. Great place.

Quote reviewicon

Great service. Nice guys. I come here for all of my automotive needs.

Partners

IDENTIFIX
Jasper
TECH-NET
2020 Top Rated Service Center
Car Care Aware
TAP TO CALL NOW 770-443-1409 X